Hybrid Quality Analyst, Patient Safety

at Dasa

• Job title: Quality Analyst, Patient Safety
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brasilia, Brazil

About the role

• Quality and Patient Safety Analyst implementing quality management systems at Dasa, Brazil's largest healthcare network. Focus on enhancing patient safety and operational compliance in diagnostic operations.

Responsibilities

• Implement, monitor, and improve the Quality Management System across the Diagnostic Operation, ensuring compliance with certification standards, current legislation, and corporate strategies, while promoting best practices and Patient Safety.
• Document Management: manage the document lifecycle in SQDasa (creation, review, cancellation, and copy control), ensuring process standardization and monitoring deadlines and indicators.
• Management of Complaints and Continuous Improvement: record, analyze, and follow up on feedback from clients, patients, and physicians, adverse events, and report corrections, conducting root cause investigations, action plans, and management review meetings.
• Continuing Education: deliver and document technical and operational training, train teams on analytical methodologies, quality tools, and accreditation requirements, fostering a culture of continuous improvement.
• Method Validation and Verification: support and conduct validation and verification studies of analytical systems in partnership with the medical area, ensuring accuracy, traceability, and result safety.
• Quality Assurance: monitor and analyze internal and external control indicators, evaluate deviations, coefficients of variation (CVs), and propose corrective and preventive actions.
• Audits and Certifications: plan and oversee internal and external audits, address audit findings, and support the maintenance of the Diagnostic Operation’s certifications and accreditations.
• Risk Management: monitor operational risks using the FMEA tool, analyze events and near misses, and present data and mitigation plans to the Patient Safety Core.

Requirements

• Bachelor's degree in Biomedicine, Pharmacy, Biology, or related fields.
• Postgraduate degree in Quality Management, Patient Safety, or related areas is desirable.
• **Technical Requirements**
• Knowledge of laboratory analytical processes (internal and external quality control, control charts, critical analyses, and handling of non-conformities).
• Proficiency with quality tools: 5 Whys, 5W2H, FMEA.
• Experience with internal and external audits, and method validation and verification.
• Familiarity with PALC, RDC 978, and Patient Safety and Patient-Centered Care processes.

Benefits

• Meal support: Meal Voucher/Food Voucher or on-site cafeteria (depending on location);
• Health support: Health Insurance and Life Insurance;
• Career development: Dasa University, Development and Career Cycle, Technology Academies/PMAX, and Dasa’s Crescer Program;
• Other: Transportation Voucher and Performance Bonus (PPR).
• **💰 Unique to Dasa – Health Program based on five pillars:**
• Spiritual: yoga;
• Physical: TotalPass, primary care clinic, discounts on tests and vaccines;
• Intellectual: Dasa University;
• Relational: UAU perks club and SESC benefits;
• Emotional: Telepsychology.