Property Tax Housing Advocate assisting with client intake and HUD-approved housing counseling for a nonprofit. Engaging with mortgage providers and managing caseloads in the Denver area.
Responsibilities
Conduct Client Intake Interviews
Review client property tax rebate applications
Conduct Housing & Urban Development (HUD)-approved housing counseling
Engage with mortgage providers and HOAs on behalf of CEDP clients
Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
Understand key success measures for your role and submit daily and weekly progress reports
Organize Client Files in an online database
Commute throughout the city of Denver to different events
Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams
Foster culturally responsive services by being a part of opportunities for Equality, Diversity, and Inclusion (EDI) conversations within team collaborations
Participate in CEDP's ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
Requirements
Minimum one to three years of experience in an advocacy, customer service, social services or law related environment
HUD-Approved Housing Counselor certification
Ability to apply prior experience to improve processes and collaboration in a startup environment that requires rapid adaptation to change with minimal supervision
Analytical thinker with detail orientation, self-starter with ability to solve problems
Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands.
Ability to work under pressure and meet deadlines and manage high-volume caseload to achieve required case-completion goals
Ability to work independently and as part of a team
Proficiency in Google Suites with a demonstrated ability to navigate various applications within different platforms
Demonstrated direct service experience, plus a proven background in collaborating with diverse communities, an unwavering willingness and desire to advocate for homeowners and tenants' rights across various settings and demonstrated passion for social impact and justice.
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