Customer Success Coordinator driving onboarding, adoption, and renewal processes at SmartSense. Collaborating with Customer Success Managers to monitor customer health and ensure timely support.
About the role
- Project Manager at OddsMatrix managing client projects and coordinating feature requests and implementation timelines. Working hybrid in Zagreb, with a focus on iGaming solutions.
Responsibilities
- Review client-requested features, define their scope, and coordinate with the Account Manager/Integration Manager
- Ensure all requirements are clearly defined and provide answers to questions related to user flow or implementation
- Ensure that all new requirements are estimated in MD (man-days) and once added to the current quarter commitment, put up a comprehensive timeline for all client features incorporating tasks dependencies analysis, prioritization and risks
- Create and maintain clear and accurate OM documentation, coordinate with stakeholders to resolve blockers, and ensure all materials are accessible and up to date for development and testing
- Submit release requests, provide updates if releases are impacted by business-related factors and actively drive production deployment together with operations manager
- Provide regular updates and activity reports on features development, including any delays or changes from the established timeline
- Escalate issues regarding delays or challenges promptly and ensure all key stakeholders are aware of the risks
- Prepare demo videos for the project/ project features and provide updates on progress and deliverables for Internal or Big Demo meetings in front of management
- Communicate relevant updates effectively, keep the project roadmap current, and proactively suggest improvements to enhance projects and meet client needs
- Track time for all project or product management activities using the company's approved applications: Jira and Timely
Requirements
- At least 2+ years of experience in project or product management/ownership or business analysis
- University technical degree
- Excellent communication and negotiation skills; presentation skills with a business analysis/SWOT focus
- Ability to prioritize tasks/objectives with strong organizational, administrative, and analytical skills
- Experience in identifying industry leaders and creating specifications that achieve positive results
- Proficiency in JIRA and Confluence
- Critical thinking and problem-solving skills
- Advanced English skills in speaking and writing
- Experience in the iGaming industry (bonus)
Benefits
- Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time)
- Sliding work schedule (start anytime between 8:00 to 10:00 am)
- Start with 23 days of annual leave, with 2 additional days added each year, up to 33 days by your fifth year with us
- 100% paid 10 sick leave days per year, no doctor's note required
- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old
- Office perks include parking, on-site massages, and frequent team-building activities in various locations
- Monthly meal allowance
- Paid Personal Days for specific life events, including but not limited to childbirth, wedding, relocation, blood donation, and volunteering
- Private health insurance and an extended health plan – Wiener; annual medical checks at the Aviva polyclinic
- Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly and a budget for external training
- In-house English course and presentation skills training
- Multisport card
- Travel expenses – depending on the place of residence
- Easter, Christmas, summer and referral bonuses
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