Senior Project Manager leading execution of Data Center Rationalization program. Collaborating with various teams to ensure infrastructure readiness and project management standards in Canada.
About the role
- Customer Success Coordinator driving onboarding, adoption, and renewal processes at SmartSense. Collaborating with Customer Success Managers to monitor customer health and ensure timely support.
Responsibilities
- Monitor customer health indicators and escalate potential risks to the Customer Success Manager
- Support onboarding, adoption, renewal preparation, and expansion activities
- Assist with renewal readiness by preparing usage reports and customer success summaries
- Maintain accurate customer records and project updates in Totango and JIRA
- Prepare customer health reports and internal summaries for the CS team
- Coordinate with Support and Implementation teams to resolve customer issues
- Maintain up-to-date internal documentation and customer records
- Support process improvements that enhance the customer experience
- Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts
- Assist with remediation and operational improvement projects as directed by CS leadership
Requirements
- High School Diploma or equivalent required
- Strong project management, organization, and communication skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Experience with CRM systems, project management tools, and Microsoft Office (Excel and PowerPoint)
- Ability to communicate effectively with internal teams and customers
- College degree or college coursework preferred
- Experience in SaaS, IoT, customer support, or call center environments is a plus
- Must have valid work authorization in the United States at the time of application
Benefits
- Total Rewards package
- Short-term incentive program
- New hire stock award
- Paid parental leave
- Open (uncapped) PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
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