Program Manager overseeing project management and strategic planning at Fiserv, a global fintech leader. Driving multiple program deliveries and stakeholder communications in diversified business engagements.
Responsibilities
Develop and implement program strategies, ensuring alignment with organizational objectives.
Oversee multiple projects, ensuring they are completed on time, within scope, and within budget.
Communicate with stakeholders to understand their needs and expectations and ensure their satisfaction.
Allocate resources efficiently to maximize productivity and minimize costs.
Identify potential risks and develop mitigation strategies.
Track program performance using appropriate tools and techniques, and report on progress to senior management.
Lead and mentor project managers and teams, fostering a collaborative and productive work environment.
Establish an effective program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program.
Ensure predictable, consistent, and successful program delivery.
Partner with the client and other key stakeholders to determine strategic objectives and critical success factors.
Provide a holistic view of a client’s overall Program to stakeholders; aggregate and summarize information across all projects/programs for the Steering Committee and executive management.
Requirements
Bachelor’s degree in relevant discipline
10-12 years of relevant project and program experience and/or relevant consulting experience
Experience collaborating with client facing projects / organizations
Experience in driving large scale programs/projects and accounts.
Experience with matrix management of cross-functional processes and teams
Experience in banking, financial services, and/or software industries
Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as project lifecycle.
Familiarity with Project Management tools, especially Microsoft Project
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