Business Continuity & Disaster Recovery Program Manager enhancing operational resilience at Sun Life. Leading governance and oversight of Business Continuity Management while ensuring compliance with industry best practices.
About the role
- Program Manager overseeing SaaS Services programs and driving project excellence at Restore Hyper Wellness. Leading cross-functional teams and ensuring timely delivery and strong communication.
Responsibilities
- Document project scope, goals, and deliverables in collaboration with the operations team and stakeholders.
- Develop detailed project plans, timelines, and resource allocation.
- Monitor and report on project progress, adjusting plans as necessary to meet objectives.
- Define KPIs and track performance metrics to evaluate project success.
- Drive the successful delivery of SaaS implementation and strategic business initiatives from kickoff through adoption.
- Translate business goals into actionable project plans with clear milestones, dependencies, and success metrics.
- Anticipate and mitigate risks; pivot quickly when business priorities shift.
- Champion the “why” behind each project, connecting execution to strategic outcomes.
- Integrate AI tools across the project lifecycle, from intelligent documentation and predictive analytics to automated reporting and scenario modeling to enhance team efficiency and project outcomes.
- Lead and motivate cross-functional project teams, ensuring effective collaboration and communication.
- Assign tasks and responsibilities to team members based on skill sets and project needs.
- Provide guidance, mentorship, and support to project team members.
- Facilitate discussions and decision-making processes.
- Use project management tools to map dependencies and proactively identify risks.
- Build trusted relationships with executives and cross-functional partners.
- Lead meetings and workshops with composure and presence, simplifying complexity and facilitating decisions.
- Proactively address potential project delays or issues to minimize impact.
- Identify opportunities for process improvements and implement best practices in project management.
- Continuously refine project management methodologies and tools to enhance project efficiency.
Requirements
- 5+ years of experience in project or program management, ideally within consulting, SaaS, or digital transformation environments.
- Bachelor’s or Master’s degree or (if no degree) an additional 3+ years equal experience in project management roles.
- Strong presentation and facilitation skills; able to command a room and lead through influence.
- Experience with project management tools (e.g., Jira, Asana, Smartsheet).
- Excellent organizational, communication, and leadership skills.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Preferred Skills:
- Agile Project Management Certifications, Project Management Professional (PMP) certification or Certified Scrum Master (CSM) certification.
- Experience with cloud technologies (e.g., AWS, Azure, Google Cloud).
- Experience with SaaS system integrations.
- Proficiency in managing large-scale enterprise projects.
Benefits
- Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
- Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
- Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
- Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies.
- Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.
- Competitive salary and annual bonus
- Insurance benefits effective within 30 days of start date: This includes Curative Health and offers benefits like free NOOM memberships
- 401k match up to 4%
- Monthly fitness reimbursement
- Flexible PTO
- Prudential offers team member financial planning
- LifeMart Discounts: An account filled with discounted travel, events, tickets, and entertainment
- Complementary and discounted therapies in corporate studios
- Company equity package
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