Hybrid Program Director

at Intapp

• Job title: Program Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Charlotte, United States

About the role

• Program Director responsible for managing software implementation projects and initiatives for Intapp's top tier clients. Driving program success and customer satisfaction with strategic oversight and leadership.

Responsibilities

• Manage a complex portfolio of software implementation projects and initiatives for Intapp’s top tier clients.
• Serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives.
• Manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget.
• Hold the primary responsibility for program success and customer satisfaction.
• Prepare, plan, and lead Steering Committee meetings with client C-suite members.
• Provide leadership and strategic oversight to project managers and other internal stakeholders.
• Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle.
• Hold regular meetings with client stakeholders.
• Assist project managers during critical project phases to ensure deadlines are met and client expectations are managed.
• Work with Intapp architects/solution engineers to maximize value and performance.
• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders.
• Manage escalations swiftly with senior client leaders.
• Coordinate quarterly roadmap reviews with senior client stakeholders.
• Manage large subcontractors who may be supporting the Intapp team across various initiatives.
• Negotiate with senior-level management (internal and external).
• Identify and match the skills of the project team members with projects and initiatives.
• Leverage and incorporate innovative methodologies to accelerate delivery and time to value to customer.
• Identify new opportunities to add value to the client.

Requirements

• A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization.
• A proven track record of at least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations.
• A minimum of 8 years of experience working in a technology-oriented company.
• Legal, Risk, Accountancy or Strategic Consulting experience a plus.
• A strong understanding of the software development lifecycle and agile methodologies.
• Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction.
• Excellent organizational and administrative skills, must be detail-oriented.
• Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment.
• Self-starter with a demonstrated ability to multi-task.
• Bachelor’s degree.

Benefits

• Professional development opportunities supported by a community of experienced professionals.
• Reimbursement for training and continuing education.
• Modern, open offices designed to inspire creativity and collaboration.
• Complimentary lunches and fully stocked kitchens.
• Comprehensive wellness programs and flexible time off.
• Family-formation benefits and support during family-building journeys.
• Paid volunteer time off and donation matching program.