Senior Director of Experience Design for Travelers leading a team focused on Management Liability. Creating best - in - class experiences while ensuring design quality and strategic business alignment.
Responsibilities
- Promote a small team (10 or less) of diverse members to drive product improvements
- Manage and improve service operation costs and metrics
- Appropriately communicate issues and improvements that arise on-site to the technical team, provide required specifications for improvements, and promote feature development
- Promote the proactive adoption and validation of new features and services
- Support the implementing of operations necessary to provide new services based on both technical and operational knowledge of the product
Requirements
- 3+ years of experience in operating and improving service related to logistics, supply chain or customer support
- 1+ years of experience in developing service operations for new business development
- Basic knowledge of the technical field and the ability to communicate smoothly with the technical team
- Business level English and Japanese
- Entrepreneurial spirit and independent thinking (the ability to enjoy a situation even when standards and norms are not clearly defined, and to move forward in a positive manner)
- A sense of balance between the ability to steadily move things forward based on a solid plan and the ability to work quickly
Benefits
- Competitive Salary - Based on experience
- Work Hours - Flexible working time
- Paid Holiday - 20 days per year (prorated)
- Sick Leave - 6 days per year (prorated)
- Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
- Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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