Fraud Prevention Manager overseeing all aspects of fraud risk management at the bank. Responsible for monitoring, detection, and claims management to protect customers and the bank.
About the role
- Customer Success Specialist enhancing adoption and support of LEAF technology at Smith+Nephew. Collaborating with clinical teams to optimize utilization and ensure seamless user experience.
Responsibilities
- Driving adoption, optimization, and expansion of the LEAF technology platform
- Delivering clinical education and ongoing support to high-value LEAF customers
- Leading initial customer training and executing Go-Live events
- Troubleshooting issues and providing remote or on-site assistance
- Developing partnerships with clinical teams and quality departments
- Identifying workflow enhancements and supporting Quarterly Business Reviews
- Helping grow the business by identifying expansion opportunities
Requirements
- Strong clinical foundation—ideally as a Registered Nurse
- Bachelor's degree preferred
- At least three years of clinical experience
- Prior exposure to clinical technology platforms highly desirable
- Solid understanding of hospital turning and repositioning protocols
- Ability to analyze data and extract actionable insights
- Confident presenting, training, and communicating with diverse clinical teams
- Comfortable traveling up to 50% as needed
- Self-starter mindset and passion for innovation, patient care, and improving clinical outcomes
- Collaborative and team-oriented
Benefits
- 401k Matching Program
- 401k Plus Program
- Discounted Stock Options
- Tuition Reimbursement
- Flexible Personal/Vacation Time Off
- Paid Holidays
- Flex Holidays
- Paid Community Service Day
- Medical
- Dental
- Vision
- Health Savings Account (Employer Contribution of $500+ annually)
- Employee Assistance Program
- Parental Leave
- Fertility and Adoption Assistance Program
- Discounts on fitness clubs, travel and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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