About the role

  • Fraud Prevention Manager overseeing all aspects of fraud risk management at the bank. Responsible for monitoring, detection, and claims management to protect customers and the bank.

Responsibilities

  • Lead the fraud risk management program across all payment channels and customer segments.
  • Oversee fraud monitoring and detection, claims management, and continuous improvement of fraud controls.
  • Own and manage the Fraud Prevention Framework (policies, procedures, controls) across ACH, wires, checks, debit cards, ATM, Zelle, online and mobile banking.
  • Establish fraud risk tolerances, monitoring standards, and escalation thresholds.
  • Oversee daily fraud monitoring and detection (e.g., NICE Actimize, SQN).
  • Lead end-to-end fraud investigations and claims management across payment types.
  • Produce fraud dashboards and management reporting.

Requirements

  • Bachelor’s degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
  • 7+ years of experience in bank fraud prevention, financial crimes, fraud risk management, and/or payments fraud investigations.
  • People leadership experience (manager/supervisor/team lead).
  • Demonstrated knowledge of Banking payment systems (ACH, wires, cards, checks, P2P).
  • Fraud monitoring platforms (e.g., NICE Actimize).
  • Demonstrated knowledge of Regulation E and consumer/payment fraud investigations (NACHA, card network rules).
  • Knowledge of ACH Rules, ATM Network Mandates/regulations including, but not limited to, Visa, MasterCard, Cirrus, and Presto.
  • Regulatory expectations for fraud and consumer protection, including timely dispute/error resolution, customer notifications, and consistent documentation.
  • Audit readiness standards for fraud operations.

Benefits

  • Competitive salary
  • Hybrid work options
  • Professional development opportunities
  • Health insurance

Job title

Fraud Prevention Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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