Fraud Prevention Manager overseeing all aspects of fraud risk management at the bank. Responsible for monitoring, detection, and claims management to protect customers and the bank.
Responsibilities
Lead the fraud risk management program across all payment channels and customer segments.
Oversee fraud monitoring and detection, claims management, and continuous improvement of fraud controls.
Own and manage the Fraud Prevention Framework (policies, procedures, controls) across ACH, wires, checks, debit cards, ATM, Zelle, online and mobile banking.
Establish fraud risk tolerances, monitoring standards, and escalation thresholds.
Oversee daily fraud monitoring and detection (e.g., NICE Actimize, SQN).
Lead end-to-end fraud investigations and claims management across payment types.
Produce fraud dashboards and management reporting.
Requirements
Bachelor’s degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
7+ years of experience in bank fraud prevention, financial crimes, fraud risk management, and/or payments fraud investigations.
People leadership experience (manager/supervisor/team lead).
Demonstrated knowledge of Banking payment systems (ACH, wires, cards, checks, P2P).
Fraud monitoring platforms (e.g., NICE Actimize).
Demonstrated knowledge of Regulation E and consumer/payment fraud investigations (NACHA, card network rules).
Knowledge of ACH Rules, ATM Network Mandates/regulations including, but not limited to, Visa, MasterCard, Cirrus, and Presto.
Regulatory expectations for fraud and consumer protection, including timely dispute/error resolution, customer notifications, and consistent documentation.
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