Hybrid Placement Manager II

at Lean Tech

• Job title: Placement Manager II
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Medellin, Colombia

About the role

• As a Placement Manager II, you will connect top-tier talent with opportunities while providing support to the recruitment process. Join a growing organization impacting multiple industries.

Responsibilities

• Support the training and mentorship process of Placement Managers I towards the success of the Placement Operations
• Keep customer communication updated, making sure that we are providing prompt responses, the best customer service, and adequate solutions to customer’s concerns
• Assisting Placement Managers III in achieving the operational objectives of the department
• Receive and work with customers’ requisitions by reviewing the Job Descriptions, assessing the requirements, refining the responsibilities, and any other detail that could impact the recruitment process
• Work head-to-head with the customers’ POCs(Points of contact) on the active requisitions by exchanging information via email, meetings, or calls, in order to present candidates with adequate sets of skills
• Collaborate with the Recruitment team to spot the right candidates that are aligned with the customer’s needs by reviewing candidates on a daily basis, filtering, and selecting the best qualified candidates
• Update all records accordingly into the respective tools like internal tools, CRMs, ERPs, and any other platform that requires updates about the status of the requisitions
• Work with the POCs to identify the best dates and times to schedule interviews when required, and collaborate with the Recruitment team to book the required meetings for the role
• Trigger the hiring process adequately by following the standardized process making sure that all candidates are operational on their start dates (Computers, emails, contracts)
• Conduct follow-up meetings, calls, or emails with customers in order to guarantee customer satisfaction, and build rapport, and a strong relationship with your POCs
• Ensure all client information packages accurately meet intended profiles and adhere to high-quality standards, maintaining consistent and professional client expectations
• Continuously monitor the delivery of equipment and associated costs, providing visibility to all stakeholders and removing any obstacles that may affect the efficiency of the process
• Provide the Placement services to mainly key accounts, making sure that we are providing a top-tier service
• Guarantee the prompt resolution of issues related to the Placement process as well as adhering to the processes SLAs

Requirements

• 1+ years of experience in sales, recruitment, or customer-facing roles
• Familiarity with software development terminology and ability to communicate at a basic technical level (Frontend, Backend, DevOps, QA, etc.) preferred
• Proven ability to work under pressure and manage multiple projects simultaneously
• Proficient in data collection, management, and analysis
• Professional certifications related to recruitment or project management are advantageous
• Advanced knowledge in specific staffing industries or sectors
• Additional languages or international experience
• Goal-oriented with a drive to achieve and exceed targets
• Strong customer-facing communication skills
• Effective verbal and written communication
• Skilled in problem analysis and solving
• Planning and organizational prowess
• Determined and customer service oriented
• Able to work collaboratively and foster a team environment

Benefits

• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs