SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
About the role
- Partner Account Manager driving joint business with partners in SaaS at Meltwater. Collaborating with Sales to grow accounts through existing partner relationships and engagement strategies.
Responsibilities
- Lead the identification of which partner(s) within our partner ecosystem are most relevant for our current customers and prospects.
- Drive engagement between our Sales team and relevant partners to grow our joint business.
- Work closely with our Partner Account Managers to scale their efforts across our Americas Sales teams for Mid-market and Enterprise accounts.
- Identify and recommend partners to help drive expansion and retention opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Sales, Client Success, and Renewals teams to stimulate engagement and utilization of our partners’ services and solutions.
- Cultivate and nurture strong relationships with partners, driving engagement and fostering satisfaction.
- Align with Sales teams to proactively recommend partner services and solutions to mitigate competitive threats during renewal processes.
Requirements
- A Bachelor's degree or higher is preferred for this role.
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth, and driving joint success with partners.
- Ability to align with Sales to formulate partnering plans and strategies that align with customer objectives.
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.
- A collaborative mindset to effectively engage with the Sales, Client Success, and Renewals teams, ensuring mutual success.
- Exceptional communication skills to establish and nurture robust partner and Sales relationships.
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
Benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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