Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Operations Specialist driving operational excellence for 7th Avenue's local delivery service. Ensuring customer satisfaction through effective order management and inventory oversight.
Responsibilities
- Ensure all outbound Local orders are scheduled and delivered on time with complete inventory allocation.
- Plan, build and coordinate routes for local delivery teams weekly in your designated region.
- Coordinate and schedule delivery appointments with customers each week.
- Complete order requests and modifications coming from Sales, Marketing, and Concierge teams.
- Coordinate returns and cancellations (once approved) to maintain system alignment and ensure customer satisfaction.
- Conduct high-level order audits to meet company goals and minimize operational errors.
- Review and maintain daily inventory availability to ensure stock is accurately allocated to our regional warehouse.
- Monitor inventory levels and flag potential stock risks or shortages to management so we can action shipments promptly.
- Maintain accurate operational records and databases, ensuring information is updated and reliable.
- Communicate proactively with warehouse and management teams to resolve order or inventory issues swiftly.
- Continually improve Dispatch Track routing and scheduling processes to get customers their orders faster and more efficiently.
- Regularly follow up with customers to gather feedback to improve customer experience and Local Operations workflows.
- Meet the Local Team KPIs of 2 weeks of advanced scheduled deliveries and no past due deliveries.
- Assist in updating operational SOPs to reflect system and process changes.
- Track and report key operational KPIs weekly and monthly, providing insights to leadership.
- Meet the company’s Inbox 0 KPI, ensuring all operational inquiries are addressed by end of day.
- Identify opportunities for continuous improvement to create greater efficiencies within local delivery operations.
Requirements
- 5+ years of experience in an operational or logistics coordination role.
- Bachelor’s degree in Business, Operations Management, or a related field (preferred but not required).
- Exceptional attention to detail and strong organizational skills.
- Excellent written and verbal communication skills, with an emphasis on correct grammar and professional tone.
- Ability to analyze data, generate reports, and present findings to management.
- Strong problem-solving skills and the ability to work independently or collaboratively as needed.
- Proficiency with tools such as Google Workspace (Docs, Sheets, etc.), NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack, or similar systems.
- A proactive, team-first attitude with a passion for operational excellence.
Benefits
- Competitive Pay – Full-time salary based on experience.
- Hybrid Work Environment – A balance of remote flexibility and in-person collaboration.
- Comprehensive Benefits – Health, dental, vision coverage, life insurance, and paid time off.
- 401(k) & Matching – Plan for your future with retirement support.
- Career Growth Opportunities – Be part of a fast-growing team with room to advance.
- A Culture That Recognizes You – Work in a dynamic, high-growth environment that values innovation, transparency, and collaboration.
Job title
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