Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Operations Associate at GoTyme handling daily back-office tasks under Payments. Collaborating with cross-functional teams to enhance customer experience and manage operational processes.
Responsibilities
- Responsible for the daily back-office tasks of products under Payments
- Performs accurate daily reconciliation and settlement of assigned products
- In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA
- Monitors and manages business partner’s performance according to SLA
- Immediate escalation of problems and other concerns to OPS Lead and external partners
- Assist in steering process improvement and implementation that will drive the business forward and improve customer experience
- Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners
- Support the Operations Lead in daily operational requirements
- Perform all other support duties as may be required from time to time
- Contribute to product innovation and improvement of operational processes
- Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle
Requirements
- Bachelor's degree in accountancy or other related courses
- Relevant experience in payments/funds in digital finance products are preferred
- Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products
- Background in Reconciliation, Settlement, and Transaction issue management are preferred
- Well-developed customer relations skills
- Preferably with partner relations background
- Familiarity with bank products, processes, and jargon
- Good interpersonal, verbal, and written communication skills
- Attention to detail and analytical thinking
Benefits
- Willing to work on special weekends and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Specialist directing logistics operations and management at LyondellBasell in Houston, working with various teams and external partners.
Database Operations Engineer coordinating migration to Azure and managing SQL databases. Enhancing operational efficiency and mentoring junior team members in a flexible work environment.
Platform Operations Manager leading hybrid infrastructure at Anglian Water. Ensuring security, scalability, and performance of digital operations.
Operations Supervisor supervising donor flow and compliance in the plasma center. Maintaining the highest production standards and ensuring a clean and safe working environment.
Operations Supervisor managing tasks within a plasma center and overseeing donor flow. Ensuring compliance with regulations and maintaining production standards in a healthcare company.
Legal Operations Analyst responsible for evaluating judicial processes and supporting the firm's legal strategies. Join Caixa Vida e Previdência, committed to assisting Brazilian families.
MOCC Coordinator managing care coordination within Indiana’s Medical Operations Coordination Center. Driving day - to - day implementation and collaboration among healthcare providers to enhance health outcomes.
Incident Operations Analyst at CCC, responsible for high - quality, timely incident communications across platforms. Engaging with teams to enhance status updates and communication workflows during incidents.
Senior Associate managing operations and project workstreams at Nuveen. Collaborating across teams to enhance business growth and operational efficiency in asset management.