Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.
About the role
- Market Manager managing voice traffic across designated call center markets. Driving route optimization and performance analysis in a telecom solutions company.
Responsibilities
- Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance
- Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape
- Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement
- Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements
- Collaborate with the routing team to implement and test configuration changes across voice platforms
- Work closely with the voice support team to ensure operational stability and alignment with service expectations
- Support strategic initiatives such as regional optimizations, destination reviews, and market assessments
Requirements
- Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product
- Strong analytical and problem-solving skills
- Ability to interpret complex data sets (CDRs, routing stats)
- Excellent communication skills
- A solid understanding of call quality metrics and performance indicators in the telecom industry
- Proficiency with telecom billing, routing, and performance management tools
- Fluent in English (writing and speaking)
Benefits
- Competitive compensation and benefits
- Vacation and time-off packages
- Stock options
- Dynamic, forward-thinking work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
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