Insurance Agent meeting with client members to assess and recommend insurance coverage. Provide exceptional customer service and build client networks in a competitive environment.
About the role
- Marine Claims Specialist handling insurance claims at Zurich North America. Responsible for customer-centric claims service and effective resolution of marine and liability claims with timely communication.
Responsibilities
- Document claims file by accurately capturing and updating claims data/information
- Exercise judgement to determine liability by gathering and analyzing relevant facts
- Exercise judgment to determine policy verification and coverage determination
- Work to have a timely resolution to claims by developing case strategy
- Establish timely reserves and perform ongoing review throughout claims cycle
- Assess damages by calculating applicable damages or range of damages allowed by law
- Negotiate settlement of claim by establishing appropriate negotiation strategy
- Meet quality standards by following best practices
- Ensure customer service by proactively communicating information; responding to inquiries
- Manage expenses by working within vendor approved networks
- Ensure legal compliance by following state and federal laws and regulations
- Refer claim to subrogation and fraud teams
Requirements
- Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
- Knowledge of insurance regulations, markets and products
- Microsoft Office experience
- Effective verbal and written communication skills
- Strong analytical, critical thinking and problem-solving skills
- Strong multi-tasking and prioritization skills
- Experience collaborating in a team environment and building cross-functional working relationships
- Proactively shares and promotes sharing of insights
- Must obtain and maintain required adjuster license(s)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Short-term incentive bonuses
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