Commercial Manager part of a commercial team at TransMedics, driving market development and customer engagement in the medical technology field. Responsible for achieving revenue targets and expanding OCS presence.
About the role
- Manager leading Regional Support team for Coldwell Banker Realty. Overseeing hiring, training, and collaboration with real estate agents.
Responsibilities
- Lead a team of Regional Support Leads to drive team success including all aspects of hiring, interviewing and on-boarding.
- Staff orientation/training and ongoing training and development.
- Prepare staff schedules; manage vacation requests; review and approve timecards.
- Perform annual performance reviews and performance management as needed.
- Act as main point of contact for all Regional Support Leads within an assigned market.
- Act as Liaison to branch leadership and RVP’s.
- Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
- Work closely with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents.
- Continuously evaluate procedures and seek improvements/efficiencies.
- Analyze customer feedback as well as prepare reports for review and recommendation.
- Work with other teams within the center to seek overall improvements for your LOC(s).
Requirements
- 5-7 years business experience; 2-3 years previous supervisory experience strongly preferred.
- Prior Real Estate and customer service experience strongly preferred.
- Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
- Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
- Excellent verbal and written communication skills.
- A people first approach. Ability to coach team on providing exceptional customer service throughout the transaction process.
- Ability to learn and navigate multiple software systems with an elevated level of competency.
- Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
- Demonstrable history of effectively collaborating with different departments and leaders.
- Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
Benefits
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Tuition reimbursement for approved programs
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Disability Case Manager at TELUS Health managing absence and disability claims in the U.S. Collaborating with healthcare providers and employers for compliant claims determination and RTW outcomes.
Quality Manager at JANA developing quality management systems and driving continuous improvement across the organization. Ensures products and processes meet quality standards while fostering a collaborative environment.
Care Manager (RN) role facilitating complex care management activities for Centene members. Assesses needs, develops care plans, and collaborates with healthcare providers in Michigan.
National Accounts Manager driving revenue growth and partnerships with enterprise customers at Parts Authority. Focused on managing and expanding multi - location customer accounts across Texas.
Retail Store Manager overseeing store operations and customer service at AT&T. Leading a team to ensure exceptional consumer experience with products and services while surpassing sales objectives.
Retail Store Manager leading store operations and team development at AT&T stores. Ensuring best - in - class customer experience with products and services while driving sales goals.
Assistant Store Manager overseeing operations in AT&T retail locations. Collaborating with the store manager and leading a team to provide exceptional customer service and support sales.
National Accounts Manager driving revenue growth and partnerships for Parts Authority across Texas. Focused on strategic B2B sales and managing executive - level relationships with customers.
Senior Bid Manager responsible for public sector bids in Germany. Leading the bid process from qualification to submission in a hybrid working environment.