Practice Group Manager overseeing support and operations in mental healthcare offices across Georgia. Ensuring clinical and financial objectives are met while cultivating team performance.
About the role
- Manager leading a team of bioprocessing application specialists in a global life science firm. Overseeing technical support and driving customer engagement through training and collaboration.
Responsibilities
- Build and lead a technically proficient team of in-house application specialists.
- Support in the develop training programs focused on bioprocessing workflows, GMP compliance, and emerging technologies.
- Mentor team members in advanced application support, troubleshooting, and customer engagement.
- Allocate resources based on technical competency and customer needs across multiple modalities.
- Support product lifecycle activities including validation, scale-up, and tech transfer.
- Define and monitor KPIs related to technical support efficiency, customer satisfaction, and lead conversion.
- Analyze performance data to identify gaps and implement continuous improvement strategies.
- Oversee technical support for customer inquiries, demos, and application development.
- Drive engagement through webinars, application notes, and on-site technical consultations.
- Collaborate with sales and marketing to translate customer needs into technical solutions.
- Manage daily operations of the Inside Applications team, including scheduling and workload balancing.
- Lead special projects such as data generation for product launches, application development, and competitive benchmarking.
- Partner with R&D, Product Management, and Field Applications to ensure cohesive technical messaging.
- Provide logistical and technical support for trade shows, training events, and internal workshops.
Requirements
- Bachelor’s or master’s degree in biotechnology, Biochemistry, Chemical Engineering, or related life science discipline.
- 3+ years of management experience in life-sciences support function.
- 2+ years of hands-on experience with any of the following bioprocessing technologies including: Fluid Management Technologies, (single-use) Séparation Technologies, (TFF, UF/DF) Process analytical technologies (PAT) Cell Culture Technologies (bioreactors)
- Experience with GMP documentation and validation protocols
- Proven ability to lead technical teams and drive performance through KPIs.
- Strong project management and resource allocation skills.
- Excellent communication and cross-functional collaboration capabilities.
- Passion for innovation and alignment with our core values: Sustainability, Openness, Enjoyment.
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen’s Network"
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior - level Administrative Partner at Aerospace Corporation providing strategic insights and administrative leadership. Enhance overall operations while collaborating with internal and external stakeholders.
Manager, Pharmacy Product Development at CVS Health focusing on pharmacy programs for patient access and engagement. Collaborating across teams to design and scale effective healthcare solutions.
Global Process Owner Manager at Intel leading rebate process standardization initiatives. Overseeing project transitions and governance for effective financial operations and compliance.
Senior Construction Contracts Manager overseeing complex contract negotiations and procurement for a healthcare client's projects. Leading bidding processes and ensuring compliance with institutional standards.
Therapeutic Area Manager addressing healthcare practitioners' needs in oncology at Genentech. Improving patient outcomes and representing Genentech products while managing customer relationships.
Therapeutic Area Manager focusing on NeuroImmunology at Genentech. Engaging with healthcare practitioners to improve patient outcomes and represent products ethically.
Clinical Services Manager ensuring safety readiness and clinical oversight at dialysis clinics. Collaborating with leadership to enhance clinical outcomes and coach clinic teams towards improvement.
Assistant Store Manager overseeing retail operations and team management at AT&T store. Ensuring customer experience and achieving sales goals with comprehensive training and support.
Assistant Retail Store Manager overseeing retail store operations and team at AT&T, ensuring exceptional customer experience with best - in - class services and technology.