Senior Delivery Manager driving complex product delivery for DCX Tribe in a digital retail environment. Engaging stakeholders, coaching teams and optimizing delivery flows throughout the product life cycle.
About the role
- Key Account Manager for B2B clients in household emergency services. Coordinating between customers and service providers to ensure smooth operations in a hybrid work environment.
Responsibilities
- Processing orders from our B2B customers such as property managers, hotels, insurance companies, care facilities and restaurants
- Coordinating between customers, their end customers (e.g., tenants) and our service providers to ensure smooth operations
- Creating and managing invoices and preparing documents for our external accounting
- Maintaining customer data in our CRM (HubSpot) and internal tools
- Handling customer inquiries and assisting with the resolution of outstanding items
- Contributing to the development of new processes and structures in the B2B area
- General administrative tasks to support the B2B team
Requirements
- Completed commercial apprenticeship or equivalent qualification
- Some professional experience in an administrative/commercial role, ideally in a B2B environment
- Proficient with Office programs (Word, Excel, Google Docs, Google Sheets)
- Basic knowledge of CRM systems (e.g., HubSpot) is an advantage
- Reliable, structured working style with a high level of care and accuracy
- Affinity for numbers and experience handling invoices and orders
- Strong communication skills and a service-oriented mindset
- Self-motivation and willingness to contribute in a dynamic environment
- Fluent in German, both spoken and written
Benefits
- Flexible working hours and the option to work remotely
- 30 paid vacation days per year
- Competitive salary
- Autonomy and responsibility within your area of work
- Start-up atmosphere in an early-stage company where you can make a real impact
- Modern office in Berlin equipped with the latest technology
- Budget for training and professional development (L&D budget)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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