Senior Technical Support Specialist supporting customers in using the Iterable platform for engagement. Collaborating with teams to enhance customer success and build relationships in SaaS.
ID
Hybrid Junior Infrastructure Support Technician
Posted 4 months ago
About the role
- Junior Infrastructure Support Technician at IGD providing technology support and administering cloud and on-prem IT systems. Engaging in support ticket triage and self-development opportunities via training and project participation.
Responsibilities
- Producing best-in-class technology support
- Administration of IGD cloud and on-premises IT systems
- Ownership of IGD mobile device management (MDM) and telephony
- First point of contact for IT support incidents
- Provisioning of IT equipment & running inductions for IGD colleagues
- Communicating with IGD colleagues to knowledge-share
Requirements
- A keen interest in IT
- Being a team player with a collaborative mindset
- Capable of adapting priorities under pressure
- Curiosity for learning and sharing knowledge
- Prior experience of IT support (desirable)
- Prior education related to IT topics (desirable)
Benefits
- a market leading pension
- a bonus scheme
- the ability to buy and sell annual leave
- a generous medical insurance package
- great work-life balance
- opportunities for self-development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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