Configuration Management Lead overseeing CMDB data and ITIL processes at MassMutual. Leading a team to ensure high data quality and collaborating with stakeholders for enhancements.
Responsibilities
Ensure accurate, reliable, and actionable configuration data to support ITIL processes
Collaborate with stakeholders and clients to identify potential enhancements and optimizations
Lead a team committed to achieving operational excellence and ensuring high standards of data quality
Maintain the integrity of CMDB data and related processes
Provide critical support for Security Operations (SecOps) practices within the organization
Manage ServiceNow discovery processes
Requirements
Bachelor’s degree
8+ years of experience with ServiceNow and ITSM
5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery, Service Mapping and ServiceGraph connectors
Proven experience as a Configuration Management Lead or similar role
Strong understanding of ITIL framework, especially Configuration Management and Change Management
Excellent ServiceNow CMDB troubleshooting, and data analysis skills
Experience with data modeling, CI lifecycle management, and CMDB integrations
5+ years of experience leading a Configuration Management Team
Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.)
Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments
ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery)
Benefits
Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders
Focused one-on-one time with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Strong and stable ethical business with industry leading pay and benefits
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