Electrical Systems Project Engineer providing technical support for installations globally at SRT Marine Systems. Ensuring compliance and optimizing performance of various electrical systems during projects.
About the role
- IT Service Desk Engineer providing first and second-line support in a busy retail environment. Working with diverse technologies and gaining experience in a hybrid setting.
Responsibilities
- Provide first and second-line IT Support via phone, email, chat or in-person for both shop and head office staff
- Diagnose and resolve hardware, software, and network issues (Windows/MacOS, Office 365, AD, Azure, VPN, Printers, EPOS)
- Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
- Follow security protocols and report potential security risks according to security incident management procedures.
- Logging and track Incidents and requests using ITSM tools.
- Support and guide colleagues through step-by-step solutions and provide basic training and onboarding assistance for new joiners.
- Install, maintain and support current and future applications
- Creating and contributing to policies, processes, and procedures in the knowledgebase
- Prioritising and managing several open cases and mini projects at one time
- Ensure appropriate standards and procedures are always adhered to
- Escalation of complex Incidents and requests to relevant teams/departments or 3rd parties
- Basic Active Directory/Exchange Administration, and Azure Entra administration
- Basic networking configuration and troubleshooting (TCP/IP, DNS, DHCP, LAN/WAN)
- Patching, hot fixes and virus updates
- Assisting our IT Support Analysts with a variety of escalations
- Assisting our Store technology team with escalations and ongoing new technology implementations
- Communicating with 3rd party suppliers
Requirements
- Experience in IT Supporting roles of at least 2 years (Service Desk, Help Desk, Desktop Support)
- Experience working in a retail environment is beneficial
- Competent with Microsoft Windows 11 and Office
- Knowledge in administering ADUC, Azure, Exchange, EPOS Systems, and BAU Windows Updates
- Basic networking (TCP/IP, VPN, Wi-Fi)
- Excellent people and communication skills
- Ability to explain technical concepts to non-technical users
- Clear and articulate telephone manner
- Strong organisational skills and a logical approach to problem solving
- Calm under pressure
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Electrical Systems Project Engineer providing support to field teams and overseeing installations for marine surveillance products. Involves global travel for project execution across various regions.
Electrical Systems Project Engineer creating and reviewing electrical installation schematics for various equipment. Traveling worldwide for project support with hands - on involvement and training of engineering teams.
Electrical Systems Project Engineer for SRT Marine Systems developing and overseeing electrical installations globally. Requires in - person and remote support to field teams and subcontractors.
Electrical Systems Project Engineer for SRT Marine Systems handling electrical installations and configurations worldwide. Involves training teams and ensuring compliance with technical standards and safety protocols.
Electrical Systems Project Engineer at SRT Marine Systems supporting field installation teams and overseeing electrical installations. Involved in creating schematics, training teams, and ensuring compliance with standards.
Electrical Systems Project Engineer at SRT Marine Systems overseeing electrical installations and configurations. Supporting field teams globally with technical standards and compliance.
Electrical Systems Project Engineer for SRT Marine Systems, providing in - person and remote support to field teams. Overseeing electrical installations and configurations for a variety of equipment.
Electrical Systems Project Engineer providing in - person and remote support for global marine projects. Creating and reviewing electrical installation schematics and plans for diverse equipment.
Electrical Systems Project Engineer at SRT Marine Systems supporting maritime surveillance installations. Reviewing electrical schematics and ensuring compliance with safety standards while traveling globally.