Software Engineering Manager overseeing design and delivery of a complex digital ecosystem for Ford. Collaborating with teams across the globe and transforming project mindsets into product - focused strategies.
About the role
- IT & Engineering Manager leading automation-focused IT Engineering and Service Desk functions at Teya, a payment and software service provider based in London.
Responsibilities
- Lead IT Engineering and Service Desk teams with a focus on automation-first thinking and measurable impact.
- Foster a team culture of proactivity, ownership, and systems thinking.
- Act as a strategic partner, collaborating cross-functionally to identify automation opportunities and deliver smart, scalable solutions.
- Design and implement end-to-end automation strategies, from CI/CD pipelines to AI-powered support tools.
- Build internal self-service portals, virtual agents, and automated workflows to reduce Service Desk load.
- Define and uphold IT governance and regulatory compliance standards (FSA, EBA, DORA, PCI-DSS, ISO 27001).
- Support over 420 business applications of varying size and complexity, prioritizing based on business impact.
- Serve as a clear, structured communicator, able to translate complex technical concepts to non-technical audiences.
- Align IT initiatives with business growth, driving digital transformation through smart technology adoption.
Requirements
- Proven experience in IT leadership roles, ideally across both engineering and service functions
- Strong automation mindset— you think in systems and eliminate manual work wherever possible
- Solid understanding of CI/CD pipelines, AI-powered support tools, and self-service enablement
- Demonstrated ability to work with external partners to extend internal capabilities
- Exceptional communication skills—clear, concise, and confident across technical and non-technical audiences
- Deep understanding of governance, compliance, and IT service management best practices
- Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team
- Fluency in English is required; additional languages are a plus
Benefits
- Flexible working hours
- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
- Extended and improved maternity and paternity leave choices
- Cycle-to-Work Scheme
- Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks every day
- Friendly, comfortable and informal office environment in Central London
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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