Development position to prepare individuals for Sales Representative roles in First American's Agency Division. Focus on learning sales processes, building relationships, and conducting market research.
About the role
- Inside Sales Representative II at SENKO managing sales activities and customer relations. Providing sales coverage and maintaining quality relationships with existing accounts in a hybrid work environment.
Responsibilities
- Monitor sales activities
- Understanding of where and how products are used
- Ability to proactively recommend products or alternatives
- Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
- Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
- Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
- Understand and respond to customer delivery needs by interfacing with internal personnel
- Check and follow up on schedules and lead time for orders and shipments
- Verify inventory quantities for customer orders
- Entering Sales Orders and Purchase Order request forms
- Process all paperwork for orders to include sales contracts, prints and related documentation
- Filing, organizing and maintaining sales tools, customer information, and product information
- Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
- Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
- Generate Sales Reports as requested
- Understand and maintain company quality objectives per ISO standards
- Train new sales personnel as requested by Inside Sales Manager
Requirements
- High School Diploma or equivalent work experience
- 3-5 years of customer service in a professional office environment and/or inside sales experience
- Data entry and computer software capabilities required
- Technical products background helpful
- Organization
- Multi-tasking
- Microsoft Office skills
- Strong Phone presence
- Detail oriented
- Knowledge of ERP/CRM systems
- Accurate Data Entry
Benefits
- Discretionary Bonus
- Medical
- Dental
- Vision
- Dependent Child Care
- Voluntary Life, Critical Illness and Accident Insurance
- 401K
- Legal Services
- Pet Insurance
- Financial Wellness
- 12 Paid Company Holidays per calendar year
- 2 Floating Holidays
- PTO
- Sick time
- Educational Assistance Program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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