Implementation Specialist responsible for client engagement and payroll processes at Acrisure. Building strong relationships and delivering quality care to clients throughout the onboarding journey.
About the role
- Implementation Specialist responsible for customer solution delivery and project management. Collaborating with teams to implement TrueContext products and ensuring customer satisfaction through technical expertise.
Responsibilities
- Creating and running demos for new customers
- Collaborating with our sales team in order to gather customers’ requirements and proposing implementation alternatives
- Commanding the customer implementation by applying a project management approach in combination with TrueContext’ own methodology for successful adoption
- Building solutions and performing configurations for client implementations
- Providing training through webinars or custom-tailored one-on-one calls
- Sharing experiences with peers which derive the best practices used by the Sales, Implementation & Customer Support teams
- Providing input to TrueContext’ Product Management, Customer Support and Marketing teams towards the continuous improvement of our products and services
Requirements
- Bachelor’s degree in Computer Science or Engineering preferred, and/or equivalent technical sales or information system implementation experience
- Project management experience including: Handling multiple projects at the same time, Managing personal time effectively, Dealing with clients directly using a collaborative approach
- Demonstrates “technical curiosity” and an inclination towards solving problems for their customers
- Quickly grasps and applies system analysis and general data exchange and interface knowledge
- Is a self-starter. Requires minimum supervision when it comes to planning and getting things done
- Thinks on their feet, demonstrating excellent written and verbal communication skills
- Exhibits initiative, flexibility and desire to make our customers succeed!
Benefits
- Company-wide & team social events
- Wellness yearly allowance
- Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)
- ½ day FriYAYs (from Victoria Day until Labour Day)
- Catered lunches 2x per week
- An amazing office space with plenty of snacks, drinks, and space to collaborate
- Hybrid work environment (3 days a week in the office)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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