IT professional providing specialized support and analysis for on - site applications at QVC in Bethlehem, PA. Collaborating with users to enhance hardware and software systems while complying with industry standards.
About the role
- Head of Customer Support leading the support team at Bird Buddy. Overseeing operations and collaborating across functions to enhance customer experience.
Responsibilities
- Lead and develop the support team
- Manage strategic support projects
- Represent the voice of the customer across the business
- Define scalable support processes
- Establish and track KPIs
Requirements
- 5+ years of leadership experience in customer support or related fields
- Strong project management expertise
- Experience managing teams of 5+ people
- Customer-focused mindset
- Excellent communication skills in English (C1+)
Benefits
- Competitive stock options
- At least 25 days of paid leave
- Indefinite contract with a trial period of 6 months
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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