Junior Operations Analyst for Gringo & Zapay ensuring operational workflow and incident management. Collaborate with partners while supporting data reporting and updating process documentation.
About the role
- Growth Operations Manager enhancing business processes and delivering strategic projects at nesto, Canada's third-largest non-bank mortgage lender.
Responsibilities
- Join one of our strategic functions and become the key partner to leaders in order to generate growth and value.
- Identify opportunities to improve day-to-day processes and materially increase business outcomes.
- Evolve our customer experience to deliver exceptional service to borrowers, brokers and financial partners.
- Build action-oriented reports to support sound decision-making.
- Help generate and prioritize the growth roadmap and act as the primary liaison for our product and technology teams.
- Deliver large-scale projects from problem definition through implementation and change management.
- Execute enterprise-scale transformational initiatives, such as deploying new enterprise software, integrating new acquisitions, or onboarding major partners.
- Coordinate a wide range of internal and external stakeholders, from senior leadership to frontline staff.
- Dive into unfamiliar areas and quickly become an expert to drive a project to completion.
- Contribute to defining the operating model, best practices, and interaction model with support functions and stakeholders for the “Growth Operations” team.
Requirements
- 3 to 6 years of experience in management consulting, finance, or in an operational role within a start-up.
- Highly analytical, skilled at structuring ideas and presenting data with the ability to quantify complex concepts into clear, compelling presentations.
- Able to prioritize effectively with strong organizational skills, excellent stakeholder management, time management, and comfort working in ambiguity.
- Excellent communicator capable of implementing change in a fast-paced organization, presenting improvement ideas effectively, and confidently representing the nesto team with key external partners.
- Process-obsessed—delivers solutions that address today’s challenges and scale effectively.
- A curious mindset to explore bold ideas, new technologies, and innovate smartly.
- Fluent spoken and written English. The successful candidate will interact in English for approximately 80% of their tasks since our teams are distributed across Canada.
- Strong asset: willingness to work frequently on-site at one of our main offices in Montreal, Toronto, Calgary, or Vancouver.
- Asset: experience working with data using SQL or Python, or other data modeling tools.
- Asset: experience in the mortgage or financial services sector.
Benefits
- Competitive compensation aligned with the significant responsibilities of the role.
- Flexible hours.
- Excellent benefits package.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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