Marketing Communications Manager at Finora Bank developing marketing and communications strategies to accelerate growth in micro and small enterprises. Engaging stakeholders and managing digital marketing efforts in a fast - growing environment.
About the role
- Communications Manager responsible for supporting and engaging a global network of riders. Collaborating with cross-functional teams to build effective communication campaigns for operational initiatives and local market support.
Responsibilities
- Collaborate with cross-functional teams to build campaigns and draft comms supporting global initiatives, including working with Legal to ensure compliance
- Review, proof and edit rider communications produced by our local-market communications teams, consulting with them on approach, channels, tone and style
- Work with our agencies and local teams to support high-quality localisation of comms for global markets
- Monitor rider feedback and identify common themes or issues, providing insights and identifying opportunities where rider communications could improve operational processes and outcomes
- Support our Comms, Public Affairs and Policy teams in handling external enquiries relating to riders - be that from media, police, government etc.
- Support our Services/Support team on handling sensitive cases and incidents
- Manage the relationship with external agencies in the maintenance and development of our websites for riders
Requirements
- Proven experience in lifecycle/operational communications
- Exceptional written and verbal communication skills with a keen eye for detail and clarity
- Ability to distil complex information into concise and understandable content
- Experience handling sensitive, compliance and/or crisis communications
- Excellent organisational and project management skills, with the ability to multitask and meet tight deadlines
- Ability to build relationships and influence stakeholders, including senior management
- Experience with CRM systems (especially Braze) desirable
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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