Client Outreach Retention Consultant educating clients about investment options and facilitating transfers. In collaboration with National Contact Center to retain clients at risk of leaving.
About the role
- Lead Consultant for Generative AI solutions at Theta, a New Zealand technology company. Shaping innovative AI strategies and developing transformative solutions for enterprise environments.
Responsibilities
- Lead the design, development, and delivery of GenAI solutions across text, image, and audio modalities.
- Build production-ready PoCs and integrate services using modern SDKs/APIs.
- Drive best practices in AI safety, performance tuning, and observability.
- Take ownership of secure and responsible AI development – including token/secret hygiene, PII protection, content safety, and prompt injection prevention
- Participate in activities and providing pre-sales demos, scope projects, and mentor both clients and consultants
- Contribute to and lead approved R&D initiatives and help shape Theta’s AI strategy.
Requirements
- Strong coding skills in Python or JavaScript/TypeScript (C# a bonus) and modern SDKs/APIs
- Comfortable with tool‑calling/agent frameworks (e.g., Semantic Kernel, LangChain) and evaluation pipelines.
- Proficiency with CI/CD, GitHub, and telemetry-driven optimisation.
- Familiarity with enterprise Copilot adoption and multimodal AI.
- Skilled in fine-tuning API-driven systems to balance performance and cost, using telemetry‑driven insights to guide optimisation
- Agile mindset with excellent communication and facilitation skills.
- Passion for continuous improvement and delivering customer value
Benefits
- Professional growth and learning opportunities
- A competitive salary (commensurate with experience)
- Hybrid working model (from a minimum of 2 days in the office)
- Fully subsidised medical insurance for employees
- Heavily discounted medical insurance for immediate family of employees
- Enhanced parental leave payment – salary top-ups plus return-to-work incentive
- Volunteer days
- Internal Referral Incentive
- Staff Assistance Programme
- Annual Flu injections
- Sick leave from your first day on board
- Remote working options where practical and mutually agreed
- Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
- We are also an accredited employer with INZ
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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