Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Service Engineer maintaining and troubleshooting pharmacy automation equipment. Requires travel to customer sites nationwide for service and training support.
Responsibilities
- Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
- Administer training and support to pharmacy staff when needed
- Diagnose customer workflow issues and optimize ScriptPro system performance
- 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
- Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
- Must be available with phone on and responsive 24/7 during scheduled shift
Requirements
- Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred
- Experience with computer systems repair and a strong mechanical aptitude
- Must be 21 years old or older
- General knowledge of IT, Windows NT/XP/7/8/10
- Must be able to lift 70+ lbs. daily, including when traveling by auto or air
- Must be available to work as needed and assigned
- Maturity and integrity are a must
- Strong organizational and customer service skills
Benefits
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services
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