Operations Project Manager overseeing analytics and reporting for transformation programs at Bank of America. Managing medium to large projects for operations department and collaborating with stakeholders.
About the role
- Enterprise Project Manager managing operational delivery for high-value international client accounts. Ensuring project success and excellence in program performance in collaboration with cross-functional teams.
Responsibilities
- Manage day-to-day initiatives and project deliverables, ensuring alignment with client expectations and contractual commitments.
- Develop and maintain detailed project plans and timelines, tracking dependencies, milestones, and resource allocations.
- Coordinate cross-functional teams and resources, fostering collaboration and accountability across departments and partners.
- Track milestones, deliverables, and key performance indicators (KPIs) to monitor progress and ensure program success.
- Manage project scope, budget, and risk mitigation strategies, proactively identifying and resolving issues.
- Facilitate regular status meetings and reporting, providing clear updates to internal and external stakeholders.
- Ensure quality assurance and continuous improvement, applying best practices and lessons learned to optimize delivery.
- Support change management and stakeholder engagement, ensuring smooth transitions and sustained adoption of new initiatives.
- Maintain alignment with compliance, legal, and financial standards, ensuring all activities meet regulatory and contractual requirements.
Requirements
- Minimum of 5 years managing complex, multi-stakeholder projects for large-scale international client accounts.
- Minimum of 5 years of experience in workplace behavioral health, including program implementation, operations, or delivery.
- Proven success in leading cross-functional teams and managing enterprise-level project portfolios.
- Experience working within a PMO environment or leading the development and management of a PMO.
- Bachelor's degree in Project Management, Business Administration, or a related field.
- Master’s degree or PMP certification preferred.
- Proficiency in project management tools and methodologies.
- Ability to function well in a high-paced and at times stressful environment.
Benefits
- paid time off (PTO)
- parental leave
- paid holidays
- insurance (medical, dental, vision, life, STD, LTD)
- flexible schedules
- a 401k program with company match
- profit sharing
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