Technical Training Program Developer at Nordex Group developing and executing technical training programs for service technicians and stakeholders. Focus on enhancing learning experiences aligned with operational needs.
About the role
- Engineering Consultant at FIT Solutions providing technology consultation and solutions. Working collaboratively with clients to maintain profitability and enhance user experiences in a hybrid work environment.
Responsibilities
- Streamline clients through consultation and strategic technology planning to maintain client profitability
- Expand existing relationships through proactive engineering consulting and problem-solving
- Clearly and succinctly consult on all technical levels with decision makers
- Deliver Best in Class customer service to uphold raving fan culture
- Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
- Provide timely resolutions of system and/or application problems and follow through to completion
- Assist in documentation and training to enhance client experience
- Provide technology consultation, leadership, and guidance to clients in multiple industries
- Develop technology roadmap based on business goals
- Manage, review, and oversee IT initiatives and special projects
- Design and prepare quotes for technology solutions, adhering to the client’s budget
- Install, configure, and maintain network elements, computer systems and other related equipment
- Document daily work through ConnectWise ticketing system
- Participate in the on-call rotation with team
- Provide desk engineer services
- Perform sales engineering by designing solutions and technology business plans for clients
- Perform vCIO tasks for assigned clients
Requirements
- Must have excellent high-level engineering skills
- Customer oriented, solid business acumen and excellent communication skills
- Proven track record of performance against goals year over year
- Knowledge of IT best practices and ability to use best judgement to service clients’ needs
- Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals
- Experience with Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
- Experience with Windows Server 2008, 2012, 2016 and 2019
- Experience with Cloud Solutions (Azure, AWS)
- Experience with Active Directory
- Desktop support and user support
- Experience with Windows Client Operating Systems (Window 7, 10)
- PSA or RMM experience
- Certifications: MCSA, MCP, A+, Network+, CCNA, Security+, VCP (recent certification or recertification)
Benefits
- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- Options include, PPO, HDHP, HMO and ACO
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible “hybrid” work environment
- Retirement plan (401K)
- Professional training & development opportunities
Job title
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Location requirements
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