About the role

Credit Controller managing cash collection and debt reduction for Group Customer Billing & Assurance at BT. Engaging with customers and teams to ensure timely payments and exceptional service.

Responsibilities

Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
Investigating and resolving payment related queries in a professional, timely and quality manner.
Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.
Meeting set targets for cash collection/overdue debt, quality, and customer experience
Making effective collections calls and negotiating for full or part payment where disputes/enquiries exist.
Protecting and developing customer loyalty through the provision of an excellent service to our customers.
Maintaining accurate and timely records of conversations/actions taken.
Providing stakeholder reporting on key debt and cash opportunities.
Adhering to all necessary S-Ox controls, Policy and Process requirements for Data Security and Financial controls.
Portraying BT Managed Collections in a positive and professional image at all times.
Providing cover for colleagues during periods of absence to ensure that key tasks are covered.
Attending conference calls/meetings/1:1’s/forums when/where required.
Supporting your colleagues, Line Manager and the wider Group Customer Billing & Assurance teams.
Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.

Are you someone who is strong in their relationship building, within your portfolio of accounts?
Are you great at problem solving, and getting into the root of an issue?
Do you thrive when working autonomously?
We need people who are excellent in rapport building, problem solving skills, prioritisation and motivation to provide the best service possible
You will be comfortable in using a variety of different systems, as you build great relationships with your customers
We hire on attitude and behaviours - you will be eager, a fast learner and confident decision maker, who is able to consistently display tact and diplomacy
You will be adaptable in your approach to different customers and stakeholders, as well as being effective in negotiation and resolution

Agile and dynamic working environment, where you will feel supported and valued from day one
Flexible working patterns within the hours of 8-6 Monday to Friday, meaning a better work/life balance
Genuine progression opportunities - there has been a lot of internal progression this year alone
Monthly bonus
22 days’ annual leave (not including bank holidays)
Fantastic public transport links
Pension scheme - you contribute 5%, BT contributes 10%
Discounted broadband and BT Sport, BT TV and Mobile
BT Share option schemes
Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you