Hybrid Director, Strategic Initiatives

at First Entertainment Credit Union

• Job title: Director, Strategic Initiatives
• Job type: Full Time
• Experience level: Lead
• Salary: $135,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC
• Location requirements: Hybrid, United States

About the role

• Director, Strategic Initiatives at First Entertainment Credit Union enhancing digital banking and customer service initiatives. Leading cross-functional teams to deliver e-banking solutions and improve member experience.

Responsibilities

• Build and lead operations and process improvement initiatives, as well as member and/or employee workflows from scratch.
• Lead member service efforts, including day to day operations and rollout of supportive services.
• Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
• Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
• Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
• Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
• Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
• Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
• Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

Requirements

• 10 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization, and 5+ years in a management role.
• Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.
• Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.
• Full-service financial institution experience preferred.
• Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
• Strong technical and analytical skills required.
• Familiarity with SDLC is encouraged.
• Very detail oriented, analytical, and strong attention to detail.
• Experience working in a start-up or similar environment a plus.
• In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
• Thorough knowledge of regulations applicable to essential responsibilities.
• Ability to read, speak and write clearly to convey information effectively.
• Effective communication skills across all levels of audience.