Hybrid Director, Program Management

at Manulife

• Job title: Director, Program Management
• Job type: Full Time
• Experience level: Lead
• Salary: CA$105,750 - CA$190,350 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Director of Program Management at Manulife driving strategic planning and execution for a customer-centric digital ecosystem. Leading governance and alignment for enterprise-wide initiatives.

Responsibilities

• Own the multi-year strategic roadmap for Canada Marketing
• Facilitate governance and decision-making across business units
• Lead efforts to consolidate fragmented digital initiatives
• Act as a business lead for high-impact initiatives
• Track progress, manage risks, ensure alignment with business objectives
• Lead research and insight generation to inform strategy
• Oversee the full portfolio of marketing initiatives
• Establish and track KPIs through a marketing scorecard
• Drive strategic and operational alignment across Canada Marketing
• Provide leadership to cross-functional teams

Requirements

• 8+ years of progressive experience in business strategy and program leadership
• Well-developed planning and project management skills
• Experience leading multi-year roadmaps and managing large-scale program portfolios
• Proven ability to chair cross-functional steering committees
• Strong process and change management capabilities
• Excellent communication, influencing, and conflict resolution skills
• Proven ability to lead cross-functional teams in a customer-first culture
• Ownership of recommendations to senior leadership
• University degree in a relevant field; postgraduate degree or professional designation preferred

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short- and long-term disability
• Life insurance
• Adoption/surrogacy benefits
• Wellness benefits
• Employee/family assistance plans
• Retirement savings plans
• Pension plan
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Paid time off including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence