Hybrid Director, Operational Resilience – Risk and Enablement

at Prudential Financial

• Job title: Director, Operational Resilience – Risk and Enablement
• Job type: Full Time
• Experience level: Lead
• Salary: $140,000 - $175,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Newark, United States

About the role

• Director of Operational Resilience at PGIM managing and implementing business disruption strategies and frameworks. Collaborating with various teams to ensure operational readiness across the organization.

Responsibilities

• The Operational Resilience team enables the firm to (i.) identify and anticipate threats to business operations from conventional (natural disaster, fire, etc.) and non-conventional (state sponsored cyber attacks) sources.
• Adequately respond to disruptive events to minimize impact on the delivery of critical operations by mobilizing specialized resources from the Business Resilience, IT, Cyber, Global Security, etc.)
• Drive the development, implementation, and maintenance of PGIM’s Operational Resilience framework to ensure operational readiness and response to business disruption events.
• Assist in the development of resilience strategies, policies, and framework specific to PGIM that reflect changes to the environment and business operations.
• Deliver business analytics and report, monitor, and analyze key risk and control indicators.
• Act as a trusted liaison to the Information Security Office, Global Technology & Third Party Risk Management function.
• Work closely with both Business Heads and Risk Officers from PGIM’s asset management affiliates to set strategic direction, design, challenge, and implement the Resilience program across PGIM.
• Analyze risk events and control gaps to ensure thematic trends are addressed to prevent recurrence and limit impact to the businesses.
• Identify emerging and thematic resilience risk exposures and ensure they are appropriately assessed and actioned.
• Maintain relationships and acts as a trusted advisor to business management.

Requirements

• Bachelor's degree in Business Administration, Operational Resilience, Cybersecurity, Finance, Economics, or related field; advanced degree preferred.
• Minimum of 10 years of relevant risk management Industry experience, financial services/insurance/investment management and/or experience in other highly regulated industries.
• Experience with Crisis Management, producing artifacts to better prepare for crisis scenarios, testing & exercising to evidence crisis management capabilities and conducting postmortem activities (lessons learned and issue remediation).
• Experience in the core competencies across the 4 Pillars of Operational Resilience (1.) Business Resilience, (2.) Technology Resilience, (3.) Third Party Resilience, and (4.) Cyber Resilience.
• Exposure to key program components across required Operational Resilience workstreams, including, without limitation: Governance, Scenario Development / Testing, Crisis Management, Education & Awareness.
• Self-motivated and trusted to play a key role in the delivery of the team's objectives.
• Works with a sense of urgency, ensuring they and others on which they are dependent, effectively prioritize and complete their work within deadlines and to appropriate standards.
• Takes responsibility for own actions and results.
• Listens to and visibly acts upon feedback and is prepared to provide feedback to others to ensure delivery of high-quality results.
• Must be highly collaborative, open-minded, and able to work with and influence others without having direct authority.
• Experience and desire to lead small teams as a player/coach.
• Comfortable with ambiguity, self-directed, and an agent and advocate for change.
• Excellent analytical and problem-solving skills.
• Possesses high level verbal and written communication and presentation skills.
• Ability to prioritize competing objectives, while maintaining attention to detail.
• Willingness to learn and ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges.

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.