Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- Director of Field Operations at Ticketmaster responsible for leadership and client support across regions. Focused on improving support processes and maintaining high client satisfaction.
Responsibilities
- Provide leadership for employees and deliver outstanding support, vision, and guidance for their region
- Build consistency across Regions, Areas and Client Support organisation
- Develop strategies to continually improve support while reducing costs
- Manage budgets, purchasing, and hiring
- Oversee support provided to the client for all TM systems and products
- Conduct regular client meetings whereby best practices are reviewed and recommendations are made
- Communicate regularly with function leads across the organisation to assure client relations and support is at high levels
Requirements
- BA or equivalent experience
- Client Support or Management Experience
- Minimum of 5 years experience in ticketing industry
- Minimum of 5 years of managerial experience
- Demonstrated success in operations, client relations, and project management
- Experience with higher level Ticketmaster system skills is required
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- Direct experience managing a team of over 10 client support staff
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- access to free live events through our exclusive employee ticketing program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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