Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
About the role
- First Responder Technician at Cyberlogic providing remote and onsite IT support. Responsible for managing support tickets and ensuring client satisfaction in a hybrid work environment.
Responsibilities
- Deliver first-line remote and on-site technical support to clients and internal staff
- Creating, assigning, and strategically prioritize support tickets
- Manage and execute basic hardware component installations and software related issues
- Independently manage and update support tickets within the ticket management system
- Conduct frequent on-site inspections
Requirements
- National Senior Certificate or equivalent
- CompTIA A+
- Proven 1-3 years’ working experience in IT-related role (desirably in MSP environment)
- Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS)
- Experience using ticketing systems
- Experience using remote control tools
Benefits
- Flexible work arrangements
- Continuous communication to clients
- Timely updates on customer-submitted tickets
- Teamwork and engagement with team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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