Hybrid Desktop Engineer

at Prentke Romich GmbH

• Job title: Desktop Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $75,000 per year
• Degree requirement: Associate's Degree
• Tech skills: VoIP
• Location requirements: Hybrid, Wooster, United States

About the role

• Desktop Engineer supporting endpoint management at PRC-Saltillo, providing voices to individuals with communication challenges. Troubleshooting, policy creation, and asset management in desktop computing environments.

Responsibilities

• Supports and maintains all endpoint management platforms, policy creation, and asset management.
• Provides escalation to all other desktop support staff and engages vendors as needed to resolve the most complex end user related issues.
• Supports management systems and platforms used to configure, build, manage, secure, and enforce policy for end user hardware and software including but not limited to desktops, laptops, and mobile devices.
• Creates controls and processes for managing desktop operating systems to align with security policies.
• Manages the purchasing of laptop, desktop, software, and peripherals in all areas of asset lifecycle management.
• Provides escalation/support for Tier1/2 team members.
• Acts as final escalation in the troubleshooting and support of personal computers (PC), software applications, virtual private network (VPN), and network connections and passwords for internal and external staff.

Requirements

• Associate’s degree in computer science is required.
• 5+ years of experience supporting End User hardware and software in an Enterprise environment is required.
• Excellent in configuring and supporting platforms that manage operating systems and end user hardware.
• Master in managing MS Office applications and policies.
• Experience deploying, configuring, and supporting mobile device management (MDM) solutions.
• Expertise in supporting VPN and basic network connections.
• Expertise in PC components and able to perform all levels of repairs.
• Familiarity with voice over IP (VOIP) phone system.
• Experience creating and implementing group policies.
• Experience creating and supporting distributed file system (DFS).
• Experience with Antivirus, data loss prevention (DLP), and endpoint detection/response (EDR) policies.
• Outstanding problem solving, troubleshooting, and reasoning skills.
• Excellent writing skills.
• Must be able to keep accurate records and documentation and communicate effectively in writing.
• Excellent customer service skills.

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development opportunities