Lead Business Requirements Analyst supporting the FDA in developing web - based applications at General Dynamics Information Technology. Engage with leadership and users to integrate project needs effectively.
About the role
- Global Monitoring Analyst at Broadridge responsible for monitoring systems and managing incidents effectively. Collaborating closely with teams and stakeholders in a fast-paced technical environment.
Responsibilities
- Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise
- Analyze and troubleshoot application events and escalate incidents accordingly
- Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
- Analyze and troubleshoot system-related events and escalate incidents accordingly
- Monitor security events and properly identify them for mitigation or silencing as false positive
- Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
- Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
- Tests/maintenance with vendors and client
- Participate in a 24x7 schedule
- Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment
- Develop and enhance system policies, procedures, and controls
- Ensure adherence to Information Security guidelines
- Collaborate with international clients and global internal teams
Requirements
- Bachelor's degree or equivalent experience (MCP)
- Microsoft Certified Professional certification is preferred
- Minimum of 2 years professional experience in a technical support or similar role
- Very strong problem-solving skills with proven ability to analyze, determine root cause and resolution of complex problems
- Good analytical skills with the ability to thrive in a fast-paced environment while working independently or in a team environment
- Experience working directly with customers and vendors
- Experience supporting WAN/MAN/LAN networks
- Experience with Windows or RHEL Linux
- Exceptional technical and non-technical communication skills (written and verbal)
- Strong troubleshooting and analytical skills and ability to collate and interpret data from various sources
- Ability to assess and prioritize faults and respond or escalate accordingly
- Capable of multi-tasking and good time management
- Strong follow-through and initiative to stay with issues until they are resolved
- Follow established guidelines, policies, and procedures
- Ability to work on own initiative and without supervision
- Willing to learn and develop new skills
- Able to work flexible hours (including nights and weekends) if needed
- Motivated, hardworking, and exceptional attention to detail
- Strong interpersonal and written / verbal communication skills
Benefits
- Professional development opportunities
- Flexible work arrangements
- Health insurance
- 401(k) plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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