Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
About the role
- Customer Support Specialist ensuring reliable tech for hotel operations. Troubleshooting, training clients, and collaborating with teams for customer satisfaction.
Responsibilities
- Troubleshoot and resolve incidents across software and hardware so our hotel clients can continue serving their customers without disruption
- Provide first and second-level remote support, escalating complex issues to R&D when needed with clear documentation
- Coordinate field technicians for on-site hardware repairs, changes, and testing
- Train and guide clients in the effective use of our solutions
- Maintain accurate records in the ticketing system for transparency and follow-up
- Contribute to our knowledge base and internal documentation to share best practices
- Collaborate with internal teams (Project Coordinators, R&D, Sales) to deliver consistent customer satisfaction
Requirements
- Strong troubleshooting and problem-solving skills
- Technical understanding of software and hardware environments
- Excellent communication skills in English (French and/or German is a strong advantage)
- Ability to stay calm and effective under pressure
- Experience in customer support, service desk, or hospitality systems is a plus
- Curiosity, adaptability, and a proactive mindset.
Benefits
- International exposure
- Build deep technical expertise
- Collaborative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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