Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
About the role
- Customer Success Manager guiding clients through successful platform adoption and implementation. Focusing on project management, user training, and client satisfaction in a dynamic team.
Responsibilities
- Accompany clients
- Manage implementation projects from A to Z, from initial configuration to go-live
- Train end-users and key users at client sites
- Monitor platform adoption and identify optimization opportunities
- Handle complex support tickets and ensure client satisfaction
- Participate in advanced pre-sales phases (technical demos, pilot projects)
- Understand clients' business challenges and translate their requirements into solutions
- Advise on best practices and optimal use of the platform
- Challenge existing processes and propose improvements
- Identify upsell and cross-sell opportunities
- Contribute to continuous product improvement by relaying client feedback
- Actively participate in the success of each client
Requirements
- 3 to 7 years of experience in one of the following environments:
- - Enterprise management software (ERP / B2B SaaS)
- - Implementation, consulting or support on ERPs (SAP, Abacus, Microsoft Dynamics, Odoo, etc.)
- - Customer Success, Account Management or consulting on complex B2B SaaS solutions
- - Configuration and setup of business software
- - Finance & Accounting
- - Management of financial or digital transformation projects
- - Functional consulting on finance / accounting / management control tools
- - Support or key user roles on financial software (consolidation, reporting, treasury, etc.)
- - Experience in audit, management control with a strong systems focus
- - CRM (Salesforce, HubSpot, Dynamics) - configuration and deployment
- - Workflow, BPM or automation solutions
- - Data/BI tools with business-facing support
- Proficiency in French and English (German is a plus)
Benefits
- Flexible remote work (1 day/week in the office)
- Modern office in Geneva with easy public transport access
- High-quality equipment according to the employee's preferences/needs (laptop, monitors, etc.)
- Access to all Swibeco discounts
- Autonomy and responsibilities from day one
- Young, dynamic and supportive team
- Fast career progression opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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