Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
About the role
- Customer Success Manager facilitating client onboarding and satisfaction with AI technologies for financial management at l1r1 technologies GmbH. Engaging in strategy development and client education through various initiatives.
Responsibilities
- Support during the onboarding phase for new customers to ensure a smooth start with our technology
- Assist in creating and updating customer records and documentation in the CRM system
- Contribute to the development and implementation of customer retention and satisfaction strategies
- Organize and conduct webinars, workshops, and other customer training initiatives
- Handle customer inquiries and feedback across various channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Proficient with modern communication tools and platforms and basic knowledge of CRM systems
- Ability to communicate complex topics clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify improvement opportunities
- Independent, structured working style and strong team skills
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunities to grow, develop, and be promoted within the team
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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