Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
About the role
- Customer Service Centre Specialists delivering exceptional customer service while working hybrid. Building relationships, problem-solving, and utilizing CRM in a supportive team environment.
Responsibilities
- Work predominantly from home with occasional office visits
- Establish and maintain strong positive relationships with customers
- Answer questions, find information, and solve problems
- Update systems and processes via CRM
Requirements
- Highly motivated and excellent phone manner
- Experience in a similar environment or willingness to enter the customer service field
- Excellent interactive and written communication skills
- Ability to think on your feet and solve problems
- Salesforce and SAP experience is preferable but training is provided
Benefits
- Free carparking
- Southern cross health insurance (Permanent Employees)
- 5% discount at our retail stores
- A day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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