Managing customer collaboration agenda for Mondelēz International in Colombia & Ecuador. Driving service improvements and stakeholder communication across logistics and sales operations.
Responsibilities
Manage the customer collaboration agenda for your market or set of customers
Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
Requirements
Ingeniero, economista, administrador
Experiencia mínima 5 años en liderazgo de áreas como Servicio al Cliente, Logística, Planeación, Demanda o Ventas
Experiencia y conocimiento en agendas de colaboración con clientes canal moderno y trabajo con áreas de cadena de abastecimiento como Planeación, Demanda, Manufactura
Experiencia en Order to Cash
Experiencia regional
Conocimiento en liderazgo y gestión de proyectos de cambio de cultura
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