Hybrid Complex Claims Adjuster – Warranty

at AIG

• Job title: Complex Claims Adjuster – Warranty
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Complex Claims Adjuster at AIG handling warranty claims, interacting with clients, and evaluating requests. Responsible for adjudicating claims and maintaining quality service standards in a supportive team environment.

Responsibilities

• Adjudicate and settle claim according to fair claims practices.
• Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
• Maintain good working relationship during all contacts with clients, even during difficult conversations.
• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Ability to interface with the insured and other stakeholders concerning claims related matters.
• Support outside of the US for English speaking countries.
• Answer claims and coverage questions from other departments.
• Be familiar with state statues concerning claims practices.
• Assist in training of other claims agents to support the adjusting and settlement practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Keep licensing current and all Continuing Education (CE) completed prior to deadlines.

Requirements

• High School Diploma or equivalent required.
• Proficiency in English.
• Bi-lingual candidate who speaks Spanish is desired but not required.
• Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing.
• A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
• Basic Excel, Word, and Outlook skills.

Benefits

• Automatic employer contribution into 401k account, with an additional employer match opportunity.
• Competitive Medical, Dental and Vision insurance plans.
• Opportunity to earn a performance-based annual bonus.
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
• Tuition reimbursement after one year of employment.
• Casual dress code, and a fun, friendly work environment.