Hybrid Community Outreach Manager

at All In Energy

• Job title: Community Outreach Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $78,835 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Flexible, United States

About the role

• Community Outreach Manager leading outreach team on energy efficiency programs for Massachusetts residents. Promoting clean energy access while collaborating with local organizations and communities.

Responsibilities

• Provide leadership and support for a team of Community Outreach Ambassadors, focused on promoting and delivering energy efficiency services to Massachusetts residents.
• Collaborate with the Director of Customer Engagement to implement new outreach projects and strategies designed to increase our community impact.
• Prospect for new event tabling and community partnership opportunities with local businesses, non-profit organizations, schools, houses of worship, etc., in partner communities.
• Capture learnings and best practices to help All In Energy improve its field operations, using these learnings to identify coaching opportunities and craft necessary trainings.
• Collaborate with the Director of Customer Engagement to develop and deliver training to field staff on effective and efficient canvassing and tabling techniques.
• Provide one-on-one and group coaching to outreach team members on topics such as event tabling best practices, rebuttals, event prospecting, and other identified skill gaps.
• Provide individualized support through weekly check-ins, field-based outreach coaching, and supplementary training sessions.
• Identify, reinforce, and measure progress towards achieving monthly and quarterly team goals.
• Create and analyze performance reports in our Salesforce CRM to evaluate team member performance, using data to identify areas for improvement.
• Maintain organized campaigns, contact records, and dashboards in Salesforce to measure the Outreach Team’s impact on the communities we serve.
• Support Outreach Team members to navigate and understand the various platforms and programs used by the team, such as Salesforce, GSuite, and Asana.
• Support your team at events, presentations, and door-to-door canvassing, representing All In Energy and partner communities, and engaging with residents to educate them about beneficial clean energy programs.
• Represent All In Energy and the Outreach Team in partner meetings for Home Modernization Navigator and other programs.
• Facilitate outreach data and impact reporting to program partners and help respond to requests from partners and funders.

Requirements

• Significant experience working as a canvasser, organizer, or outreach representative, preferably in an environmentally-focused capacity.
• Strong leadership and peer coaching skills.
• Experience mentoring and/or managing people of diverse racial, economic, and cultural backgrounds.
• Passion for addressing global climate change, equitable clean energy access, and/or economic and environmental justice.
• Experience organizing and/or communicating with residents of low-income communities, communities of color, and/or English-isolated communities.
• Detail-oriented and able to keep records and systems organized, while identifying opportunities to streamline existing systems.
• Skill in developing outreach plans, goals, and performance metrics.
• Experience using Google Suite; creating and organizing documents within Google Drive.
• Ability to work independently and as a part of a small, nimble team.
• Valid driver’s license and access to a reliable personal vehicle.

Benefits

• Paid sick time
• Vacation time
• Retirement
• Technology benefits
• Health insurance
• Dental insurance
• Vision insurance