Technical Product Manager managing ITSM ServiceNow platform strategies for DaVita. Advising on best practices and overseeing integrations with enterprise tools while guiding AI feature implementations.
About the role
- Technical Product Owner for Salesforce at Watchmaker Genomics. Optimizing commercial operations through data integrity, reporting, and cross-functional collaboration.
Responsibilities
- Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
- Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
- Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
- Design and implement dashboards and reports that track key commercial KPIs.
- Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
- Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
- Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
- Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
- Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
- Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
- Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.
Requirements
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required
- MBA or advanced degree preferred
- 8-10 years experience in sales operations or commercial analytics
- Salesforce Administrator Certification preferred
- Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training
- Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent
- Demonstrated track record of process improvement and driving operational efficiencies
- Ability to multitask, perform consistently under pressure, and meet deadlines
- Strong interpersonal and communication skills with the ability to effectively interface across multiple departments
- Self-motivated, proactive, and capable of independent decision-making
Benefits
- Flexible Time Off and holidays
- Employer covers 75% of the base medical plan with buy-up options
- EAP (employee assistance program)
- Employer-paid dental
- Employer-paid vision
- Employer-paid $25,000 life/AD&D policy
- Paid parental leave
- 401(k) retirement plan with a 4% match
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