Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
About the role
- Professional responsible for analyzing debt collection indicators and implementing charge strategies at C&A. Focus on improving results and customer journey throughout the collection process.
Responsibilities
- Detailed analysis of Digital Collections KPIs;
- Create and implement a digital collections strategy and cadence (collections journey) focused on improving results and reducing costs;
- Monitor collections metrics to build reports that support decision-making and ensure continuous process improvement;
- Meet objectives and targets set by management within established deadlines;
- Build the customer journey according to customer segmentation variables and collection channel;
- Create communication templates aligned with the customer journey and the channel used;
- Configure rules in the collections CRM (Cobransaas);
- Manage collections partners (EPS).
Requirements
- Bachelor's degree or higher;
- Experience in collections and credit recovery, preferably with consulting firms;
- Ability to configure/parameterize CRM systems;
- Experience implementing collections strategies/cadences;
- Strong experience in database analysis (SQL) is essential;
- Experience with portfolio sales (sale of debt portfolios);
- People management experience is a plus;
- Willingness to travel.
Benefits
- Medical and Dental insurance (employee and dependents)
- Dr. C&A — Telemedicine and teletherapy
- Amigo Program (psychological, legal and social support)
- Pharmacy agreement with payroll discount
- Gympass
- Flexible Meal Benefit (VA and/or VR)
- Annual bonus
- Parking (workplace: Alphaville – Barueri/SP)
- Birthday Off — receive one day off during your birthday month
- Flexible working hours
- Semi-annual vacation
- Discounts in C&A stores and e-commerce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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