Hybrid Cloud Infrastructure Manager

at Ideagen

• Job title: Cloud Infrastructure Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, Docker, Kubernetes, MySQL, Postgres, Prometheus, Python, SDLC, SQL, Terraform
• Location requirements: Hybrid, Shah Alam, Malaysia

About the role

• Cloud Infrastructure Manager overseeing 24/7 multi-cloud operations for SaaS portfolio. Leading SRE team and ensuring cloud infrastructure supports business growth.

Responsibilities

• Lead day-to-day cloud operations (deployments, monitoring, incident resolution, change management, and system administration) across multi-cloud environments, with a strong focus on AWS, in a 24/7 multi-region SaaS setup.
• Provide hands-on technical leadership for complex infrastructure projects, system upgrades, and major incident responses, serving as the escalation point for the team.
• Build, lead, and develop a high-performing SRE team through coaching, mentoring, and feedback, while setting clear performance goals and career paths.
• Collaborate with the central FinOps team to drive cloud cost optimisation, implementing cost monitoring frameworks to achieve budget targets.
• Lead technical integration of newly acquired businesses into Ideagen’s infrastructure, ensuring smooth consolidation and standardisation with minimal disruption.
• Implement robust observability strategies—monitoring, logging, alerting, and dashboards—for proactive issue detection and stakeholder visibility.
• Partner with Security teams to ensure all infrastructure meets cybersecurity and compliance standards, including participation in audits.
• Oversee vendor management, capacity planning, disaster recovery, and business continuity to maintain high availability, strong performance, and continuous improvement through automation and process optimisation.

Requirements

• Proven experience managing 24/7 production environments in multi-region, multi-vendor cloud SaaS platforms.
• Cloud expertise: Hands-on experience with AWS and/or Azure infrastructure, including IaaS, PaaS, and managed services.
• Database management: Experience with both on-premises and cloud databases (e.g. MSSQL, MySQL, PostgreSQL, Aurora, SQL Azure).
• Modern DevOps practices: Proficiency with containerization, orchestration, and IaC tools (Docker, Kubernetes, Helm, Terraform).
• Leadership experience: Track record of successfully leading and developing technical teams.
• Communication skills: Excellent written and verbal communication with ability to engage technical and business stakeholders.
• Problem-solving: Strong analytical and strategic thinking capabilities with a bias toward action.
• Agile experience: Familiarity working in agile development environments with cross-functional teams.
• Desirable: Compliance frameworks: Experience with ISO27001, SOC2, FedRAMP, or similar compliance standards.
• Service Management: Understanding of ITIL service management framework.
• Cost optimisation: Experience with cloud FinOps practices and cost management tools.
• Observability platforms: Experience with tools like New Relic, Datadog, Prometheus, or similar.
• Software Development Lifecycle: Deep understanding of SDLC and CI/CD practices
• Scripting/automation: Proficiency in Python, Bash, PowerShell, or similar languages.
• Acquisition integration: Experience integrating infrastructure from M&A activities.

Benefits

• Benefits at Ideagen